Frequently Asked Questions for Our Company

If the FAQs below do not address your question, please see our About SMI and Policy pages for more information about our company background and policies.

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Are you a manufacturer or a dealer? What products do you sell?
We are not an Original Equipment Manufacturer (OEM). We are a dealer and service repair center for a variety of respiratory and pulmonary equipment manufacturers, including Acutronic Medical, Bird and Bear (ViaSys), Hans Rudolph, MSA, Palco Labs, PDS, Precision Medical (Medical Fittings), Nellcor Puritan-Bennett (Mallinckrodt), Sunrise Medical (Devilbiss, Guardian and Hoyer), Cybermedic, Cosmed, and Collins.

Do you sell bulk, wholesale, or have special prices for other dealers?
We are not a wholesaler, and do not usually have bulk discounts. Our prices are those posted on the web: we sell at list price, and cannot offer a special price to other dealers, as we are a dealer ourselves.

Do you offer special prices to overseas customers?
No. We are not an OEM and do not have representatives in countries outside the U.S. Our prices are based on the U.S. market and cannot be altered.

Do you have used or refurbished medical equipment?
Yes. We do offer refurbished pulmonary function testing equipment, as well as some refurbished oximeters, probes, ventilators, cpaps, and concentrators. Visit our Refurbished page to see the equipment we currently offer, or call Customer Service to inquire about the type of equipment you are looking for.

Do you have any rental equipment?
Yes. We have Rental Ventilators. We occasionally have other equipment as well, including sleep and oxygen therapy systems, blenders, and spirometers. Call for the latest equipment and rates.

Do I need an RA# to send in my repairs?
No. Send your repairs to our shipping address, 198 West Beaver Street, Hallam, PA 17406 and include your Purchase Order, a contact name, number and address.


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