Frequently Asked Questions for Oxygen Therapy

The list below of frequently asked questions and troubleshooting problems for oxygen therapy products is based on information compiled from A Manual for People with Chronic Lung Disease, published by Pritchett and Hull Associates, 1995, and from our own experience.

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Are you the manufacturer of the DeVilbiss oxygen and aerosol therapy products?
No, we are a dealer and repair service center. DeVilbiss is the manufacturer, part of the Sunrise Medical group.

Do you sell or repair the DeVilbiss Pulmo-Aide, PulmoMate or DeVilbiss Oxygen Concentrator?
We both sell and repair most models of the DeVilbiss aerosol and oxygen therapy products, including Pulmo-Aide 5650D, Compact, and LT Compressor/Nebulizers; PulmoMate Compressor/Nebulizers; and DeVilbiss Oxygen Concentrators.

Do you take Medicare for repairs or sales of oxygen or aerosol therapy products?
No, we are not set up to deal with Medicare or other insurance companies. We accept payment by credit card and check, and can itemize bills for you to submit to your company.

My doctor has just prescribed oxygen therapy. How do I use oxygen safely?

  • Store oxygen away from heat or direct sunlight.
  • If you use cylinders, secure them so they cannot tip over.
  • DO NOT SMOKE in the room where oxygen is used or stored.
  • Do not increase liter flame without asking your doctor.
  • Do not use oxygen near an open flame, such as a gas stove or fireplace.
  • You can use electrical appliances. But be careful when using things that might spark, such as a razor.
  • Do not use any petroleum based products, such as Vaseline, creams, etc.
  • I want to go on a short trip. How can I go?
    Your respiratory therapist can set you up for outings of up to 8 or 10 hours. The amount of time depends on tank size and whether you use liquid or gas oxygen. If you use liquid, it can go in a pack on your shoulder. Travel oxygen in gas form comes in small tank called an "E" cylinder, which rolls on wheels, or in a smaller tank that can be carried.

    Tips for setting up oxygen for a trip:

  • Carry your written prescription and know your flow rate.
  • If you use a liquid oxygen system, know its brand name. If you are visiting another town, make sure the company where you plan to get an oxygen refill has the right size adapter to fit your tank.
  • Be sure you know how to change tanks when one is empty.
  • Know how to measure the amount of oxygen left in your tank.
  • Know how to refill your tank (if liquid oxygen).
  • Know all the safety measures for oxygen use.
  • If you don't know these, ask your respiratory therapist or homecare provider to teach you!
  • Can I travel by airplane?
    Usually, you can arrange through the airline to have oxygen while flying, though you may have to pay an extra fee. Most airlines prefer to provide the oxygen themselves because travel with any type of tank filled with oxygen is unsafe. Contact your airline and tell them your liter flow rate. If you have a liquid oxygen system, you may wish to take your tank with you to use once your arrive. To do this, drain the tank dry, and leave the top cracked open.

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