Privacy Policy

Effective Date: September 4, 2026

Susquehanna Micro Inc. (“Susquehanna Micro,” “SMI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.


This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, communications, products, services, and SMS/text messaging programs.


By using our website, submitting information to us, or communicating with us, you acknowledge the practices described in this Privacy Policy.


Information We Collect

We may collect personal information that you voluntarily provide to us, including:


  • Name
  • Company or organization name
  • Mailing or shipping address
  • E-mail address
  • Telephone or mobile phone number
  • Information submitted through website contact forms
  • Product, sales, service, repair, or technical-support inquiries
  • Order and transaction information
  • Communications between you and Susquehanna Micro Inc.


We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.


How We Use Your Information

Susquehanna Micro Inc. may use information collected from you to:


  • Respond to inquiries and requests
  • Provide requested products or services
  • Prepare quotations or estimates
  • Process and fulfill orders
  • Provide customer service and technical support
  • Coordinate equipment service, repair, or maintenance
  • Communicate information concerning orders, service requests, appointments, products, or accounts
  • Send SMS/text messages when you have provided the appropriate consent
  • Improve our website, products, services, and customer experience
  • Maintain business and transaction records
  • Prevent fraud, misuse, or security incidents
  • Comply with applicable legal, regulatory, contractual, and recordkeeping obligations


We only use personal information for legitimate business purposes and other purposes permitted by applicable law.


SMS/Text Messaging Privacy

  • When you provide your mobile telephone number and consent to receive SMS or text messages from Susquehanna Micro Inc., your mobile information and SMS consent will be used only in connection with the messaging program and services for which you provided that information.
  • No mobile information, including mobile telephone numbers, SMS opt-in information, or SMS consent information, will be shared with third parties or affiliates for marketing or promotional purposes.
  • We will not sell, rent, or share your mobile telephone number, SMS opt-in information, or SMS consent status with third parties for their own marketing, advertising, or promotional purposes.
  • We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services associated with that campaign.
  • We may share Personal Data, including your mobile telephone number and SMS opt-in or consent status, with third-party service providers solely as necessary to provide our messaging services. These service providers may include messaging platform providers, telecommunications carriers, phone companies, SMS aggregators, and other vendors that assist us in transmitting and delivering text messages.
  • These service providers are permitted to use the information only as necessary to provide services on our behalf or as otherwise required by law.
  • Consent to receive SMS messages is not a condition of purchasing any goods or services unless expressly stated otherwise where permitted by law.
  • Message frequency may vary. Message and data rates may apply.
  • ou may opt out of receiving SMS/text messages at any time by replying STOP to a message. After opting out, you may receive a confirmation message indicating that your opt-out request has been processed.
  • For assistance with SMS messages, reply HELP or contact Susquehanna Micro Inc.


Sharing of Personal Information

We do not sell personal information.


We may disclose personal information to companies or individuals that perform services on our behalf when reasonably necessary to operate our business and provide services to you. Examples may include website hosting providers, payment processors, shipping companies, information technology providers, telecommunications providers, and other service providers.


Such information is provided only to the extent reasonably necessary for those providers to perform services on our behalf. The foregoing does not permit the sharing of mobile telephone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.


We may also disclose information when reasonably necessary to:

  • Comply with applicable laws, regulations, subpoenas, court orders, or other legal processes
  • Protect the rights, property, security, or safety of Susquehanna Micro Inc., our customers, or others
  • Investigate or prevent suspected fraud, misuse, or unlawful activity
  • Facilitate a merger, acquisition, reorganization, sale of assets, or similar business transaction, subject to applicable privacy obligations


Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve website performance, and enhance the visitor experience.


Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of our website.


Data Security

Susquehanna Micro Inc. uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.


However, no method of transmitting information over the Internet or method of electronic storage can be guaranteed to be completely secure.


Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our products and services, maintain appropriate business records, comply with legal or regulatory requirements, resolve disputes, and enforce our agreements.


]Retention periods may vary depending on the type of information and applicable business, legal, or regulatory requirements.


Your Privacy Choices

You may contact us to request that we update or correct personal information you previously provided.


Depending on your location and applicable law, you may also have additional rights concerning your personal information.

Requests will be evaluated and processed in accordance with applicable law.


SMS subscribers may withdraw their consent to receive text messages at any time by replying STOP.'


Third-Party Websites

Our website may contain links to websites or services operated by third parties. Susquehanna Micro Inc. is not responsible for the privacy practices, security, or content of third-party websites.


We encourage you to review the privacy policies of any third-party websites you visit.


Children's Privacy

Our website and services are intended primarily for businesses, healthcare organizations, professionals, and adult customers and are not directed toward children under 13.


We do not knowingly collect personal information directly from children under 13 through our website.


Changes to This Privacy Policy

Susquehanna Micro Inc. may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, the revised Privacy Policy will be posted on our website with an updated effective date.


Contact Us

If you have questions regarding this Privacy Policy, your personal information, or our SMS messaging practices, please contact:

Susquehanna Micro Inc.


198 West Beaver Street
Hallam, PA 17406

Phone: 717-885-0092
 Toll Free: 888-730-5463